How long does my order take to ship?

At Rustic 509, each of our hats is a unique, hand-burned, and hand curated piece of art. As every hat is one of a kind, no two items will be exactly the same ensuring you receive a truly distinctive product.

• Standard Orders: We aim to process and ship all standard orders within 4 weeks, depending on the availability of the hat and design chosen.

• Custom Orders: For custom orders, please allow an additional 7 days for creation.

• Order Tracking: A tracking number will be provided for each order from date of ship until it reaches its destination.

Do you offer international shipping? 

As our business continues to grow, we plan to explore options for international shipping. We encourage you to stay connected and continue supporting us as we expand or offerings.

What is your return policy? 

Due to the handmade and personalized nature of our hats, we do not accept returns. Each hat is crafted specifically for the individual, and we hope you love and cherish your one-of-a-kind design. We encourage you to share your unique Rustic 509 creation with others and show off the distinctive style it brings to your wardrobe.

We take pride in the craftsmanship of our products and appreciate your understanding and patience as we create your one-of-a-kind Rustic 509 hat.